Frequently Asked Questions
As an international brand, we adhere to strict quality and design benchmarks. We use pure fabrics of the finest quality and all embroidery is done securely. Every Lilac Thread product goes through quality control processes to ensure that you receive the best outfit.
Contact our Customer Support Team with the product SKU code via Email, Phone Call, Chat or Whatsapp. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.
We prefer that you double check your delivery information, as alterations in the same are not considered post 24 hours of order placement. However, address change requests may be accommodated within 24 hours of placing the order. Customers may email us or communicate directly with the designer to submit their requests.
If a customer wishes to initiate a product return, except for products made to order, they are required to communicate with us through email at hello@lilacthread.com or contact our customer service number +1 9052327890, available from Monday to Saturday between 10:00 AM to 05:30 PM (PST).
Please check out the terms and conditions of our return policy here.
You can add your review of any of our products at the product page itself.
The “Style Your Outfit” tab on our website lets you have the freedom to design an outfit of your own choice with us. In this process, you can get in touch with one of our designers by booking an appointment with them.
All you need to do is:
- Click on ‘Style Your Outfit’
- Select the occasion for which you want the outfit
- Select the type of outfit you want to design with us
- Select your budget
- Enter your contact information and choose a time slot for your appointment
To shop via video call, follow these steps
- Click on the “Shop via Video Call” tab
- Book your appointment
- Select your outfit and place an order with us
To reach out to us, you can email us at hello@lilacthread.com or contact our customer service number +1 9052327890, available from Monday to Saturday between 10:00 AM to 05:30 PM (PST)
To stay updated on our sales, offers and latest collections, you can follow us on Instagram.
We have an exclusive collection of women ethnic wear, right from designer anarkali salwar suits with vibrant color, patterns, and styles to Indo Western outfits.
You can check out our product categories by clicking here.